Teamcenter Application Support Engineer Job at Siemens – in Köln
Siemens Digital Industries Software – Where today meets tomorrow.
Let’s make the difference together!
Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely collaborating with partners and customers, DI drives the digital transformation in the process and discrete industries. With its Digital Enterprise portfolio, DI provides companies of all sizes with an end-to-end set of products, solutions, and services to integrate and digitalize the entire value chain. Optimized for the specific needs of each industry, DI’s unique portfolio supports customers to achieve greater productivity and flexibility. DI is constantly adding innovations to its portfolio to integrate ground breaking future technologies. Siemens Digital Industries has its global headquarters in Nuremberg, Germany, and has around 75,000 employees internationally.
Purpose of the Role:
Your focus will be to provide technical customer support to our Teamcenter customer base, solution partners, and internal professional service teams.
You will collaborate closely with the customer (typically the Teamcenter system administrator) via Microsoft Teams, telephone, and/or email and provide regular updates on support tickets.
Duties and Responsibilities:
You are responsible for documenting incident reports, software defects, and enhancement requests.
You will also perform the vital analytical steps during the troubleshooting phase and analyze the Teamcenter, database, and system log files to identify, clarify and verify the reported issue.
Where possible and covered by the service contract, you will develop a solution for the customer. Here, you work closely with our global software development organization and customer care teams.
You will work closely with product managers and present ideas to improve the future capabilities/functionality of Teamcenter.
The majority of the work is carried out in the office during typical working hours. Very little traveling is required.
Qualifications, Accreditations & Knowledge
Degree in Computer Science, Mechanical Engineering or comparable technical training with professional experience
Teamcenter experience as an architect, consultant, support engineer, developer, or system administrator
Sound knowledge of operating systems, databases (Oracle/MS SQL), and PLM software
Knowledge of network and communication technology is desired
Excellent English skills (both written and oral)
Knowledge in programming languages is useful, but not crucial
Additional European language skills are an advantage, but not a requirement.
Professional experience in software analysis/development/engineering
Consistent record to be able to tackle problems in difficult situations
Self-supporting (able to work without supervision)
An ability to prioritize business-critical (escalated) issues
Excellent troubleshooting skills
Collaborative & communicative mentality, as well as analytical thinking, are traits we value.
Independent, structured, and responsible working methods
Able to work effectively in a team with multiple nationalities and cultures
Take initiative, team player, adaptive
Minimal travel required (less than 5%)
Working at Siemens Software
Working at Siemens Software means flexibility – Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you’d expect from a world leader in industrial software.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality.
Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or trade union membership.
Organization: Digital Industries
Company: Siemens Industry Software Limited
Experience Level: Experienced Professional
Job Type: Full-time
Company: Siemens –
Company Location: Köln