Junior Customer Solutions Engineer Job at Stuart – in Stuart –

Job Description

Stuart (DPD Group) is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 600+ talents from 90+ countries working in Paris , London , Barcelona, Madrid , Poland , Portugal and remotely around the world

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision

Let’s talk about Customer Solutions Engineering ️

This role will have a huge impact where there are still many things yet to be defined. The role will work directly with the Head of SE Lauren Gill and with our Senior Customer Solutions Engineer James Hook. Having autonomy in a fast changing environment, having impact on growth of a successful company, making transport greener in the cities, solving real life problems – these are just a few things representing the role. The role is based in our London office. As Stuart grows the team grows which means there’s lots of room for real career development!

What will I be doing?

Managing communications with independent and small/medium businesses (SMB)

Gathering client needs not fulfilled by the Platform and sharing feedback internally in order to constantly improve client experience

Advising existing integrators on last-mile delivery use-cases and keeping them up to date with the latest best practices and features

Explaining technical concepts to internal teams (Commercial, Account managers, etc.)

Supporting Senior colleagues’ key accounts with projects they are working on

Reviewing, maintaining, and creating content in the Stuart Community, the Developer Portal, the API documentation, and also internal documentation

Investigating issues identified by the clients, sharing advice on how to overcome them

What do we need from you?

Interest in technical challenges

Curiosity to learn

Initiative and perseverance to overcome challenges

Fluent in English for team collaboration

Native-speaker level for the chosen market

Passionate about improving communication processes and relationships with clients

Ability to explain technical concepts to technical and non-technical audiences

Any technical, communication, or business studies

Nice to have: any programming language, technical project management, APIs and the API lifecycle

The stuff you wanna know

Family-friendly work-life balance – flexible hours

Meal Vouchers (£11 daily)

Unlimited access to Udemy for all your learning and development needs

Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks

Stuart is putting Mental Health Awareness first! Wellness Allowance (£40 monthly) to use in any gym or sport class

Private healthcare provided by AXA ‍ ️

Pension taken care of through a partnership with Royal London

Free monthly Santander Cycles card for non-remote workers

Work in an international, dynamic and passionate environment with a company culture focused on learning and development

You’ve read all this way but you’re missing a skill or two? No problem, it’s our job to up-skill you to take your career to the next level. What we’re trying to say is, don’t be afraid to apply if you don’t tick all the boxes

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

Want to learn more about us? Visit https://stuart.com/about-us/

About Company

Company: Stuart –
Company Location:  Stuart –

About Stuart -