Dispatcher Job at Ontario Redimix – a division of CRH Canada – in Etobicoke, ON

Job Description

Job ID: 391419

Work Type: Full Time Permanent


Reporting to the Distribution Supervisor, the Dispatcher is responsible for monitoring a large fleet of RMX Drivers while delivering an exceptional customer experience throughout the dispatching process. As the first point of contact between the Distribution team and the RMX Drivers, the Dispatcher must be able to multitask and adjust to real time changes in a fast-paced environment in order to meet daily customer demands.

The Dispatcher must communicate effectively with the RMX Drivers, Batch Plants, and Distribution team through regular phone calls and two-way radio systems to ensure accurate and timely concrete delivery. Dispatchers must also possess a strong directional orientation and a working knowledge of roadways in the GTA and surrounding areas in order to optimize RMX fleet resources based on project locations. Dispatchers must be computer savvy and demonstrate the ability to learn concrete shipping software and other required dispatching technologies.

Dispatchers should possess an ability to work well in a team environment and be able to perform at a high level under pressure situations. Dispatchers are required to work three types of shifts Monday – Friday: Opening Shift (05:30 – 13:30), Middle Shift (08:00 – 16:00) and Closing Shift (11:00 – close based on customer requirements). Dispatchers also work on rotation for Saturday shifts as an opportunity to collect overtime hours, and all Dispatcher should be flexible and able to work all shift types.

Various administrative duties may also be assigned based on departmental needs.

Serve as the main point of contact between RMX Drivers and Distribution Team.

Accurately and efficiently manage a large fleet of drivers over several batch plants to ensure on time delivery to our customers.

Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.

Cultivate strong relationships with RMX Drivers to ensure scheduling and delivery accuracy.

Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.

Uphold the company’s commitment to Environmental and Health & Safety.

Administrative duties as required.

High School Diploma

1-3 years of work experience

Dispatching experience is an asset

Related construction field experience is an asset

Computer Proficiency – experience with Microsoft Office and Google Maps; Command Concrete is an asset

Strong customer service orientation and experience

Superb radio / phone skills – ability to professionally handle calls in a fast paced environment

Strong interpersonal and communication skills

Punctual and Efficient

Attention to detail

Excellent organization and time management skills

Computer savvy

Geographical awareness – GTA and surrounding areas

Commitment to health and safety

Relative industry experience

Visit our website for more information: http://www.crhcanada.com

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

About Company

Company: Ontario Redimix – a division of CRH Canada –
Company Location:  Etobicoke, ON
Job Category:

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About Ontario Redimix - a division of CRH Canada -