Overview

CONTACT CENTRE ADVISOR Job at Humber – in Etobicoke, ON

Job Description

Contact Centre Advisor – Office of the Registrar – FT Support

Find Your Spot at Humber

If you are interested in higher education and are looking to contribute to the largest polytechnic College in Ontario as we shape the future of our students and communities, here is your opportunity to join our team.

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people. We learn and grow together. We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

Humber is a place like no other. Here you will “Find Your Spot” and build a career and future that grows as we grow. In this rich, diverse workplace, we encourage innovation ideas. We support you to find deep meaning and purpose so that you can be proud of what you do and where you work.

The Office of the Registrar supports and celebrates student success. We provide students and the campus community with support through the distribution of key information, high-quality service delivery and the maintenance of essential systems and processes. Our dedicated staff work in a myriad of areas including Student Recruitment, Admissions, Academic Records, Convocation, Customer Service, Fees, Financial Aid, Registration & Course Scheduling, Reporting, Student Systems, and Transfer Services at both our North and Lakeshore campuses. We are a collaborative team that welcomes innovation, upholds a culture of inclusiveness and respect, and supports wellness.

Visit www.humber.ca for more information.

Job Details

Position Title: Contact Centre Advisor

Status: Full-time Support

Hours: 35 hours per week

Hours of Work: Monday to Friday; 8:30 am – 4:30 pm (Hours may be subject to change when on-campus work increases)

Faculty/Department: The Office of the Registrar

Campus/Location: North Campus

Salary: Min $26.21 – Max $30.39

What you will do:
Reporting to the Manager, Contact Centre, the Contact Centre Advisor will provide expert advice and assistance regarding a diverse range of general college and academic program information, college-related events and services, academic policy and college processes while providing general knowledge of the other areas as required.

The successful candidate must retain a wide range of knowledge on programs, courses, academic policies, Humber and Ministry of Training, Colleges and Universities (MTCU) policies and procedures, college services and campus events.

Specific types of assistance or information requests will include:

Responding directly to inquiries related to College and Office of the Registrar services/processes

Directing specific subject matter questions to experts within the Office of the Registrar or within the academic schools as appropriate for further assistance

Providing information and/or directions to a variety of on and off-campus events and campus services

Providing assistance using the college website and accessing services through MyHumber

The Contact Centre Advisor is responsible for providing information and services through multiple service paths including: by telephone, email and on-occasion, in-person.

What you bring to the role:
Education

The successful candidate will possess a two-year diploma from a post-secondary institution.

Experience

Two years of practical experience in a complex service environment that includes financial transactions.

Skills

Previous experience working in a high-volume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.

The incumbent must demonstrate initiative in taking a proactive approach to addressing customer concerns.

The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.

Excellent interpersonal, listening, customer service, telephone, and organizational skills.

The ability to multitask throughout frequent interruptions, fluctuating volumes, and ongoing deadlines.

The ability to perform basic arithmetic.

The ability to undertake tasks and duties according to procedures and standard processes.

The ability to work well under pressure while demonstrating confidence and good judgment; and flexibility in working as a team member or independently.

Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.

Strong computer skills including proficient keyboarding and web navigation skills, along with knowledge of email software and Microsoft Office Suite, specifically in Excel are also required.

Successful Applicants:
Must have access to a reliable internet connection.

Must have a suitable and private workspace to take calls from home/remotely.

Should be comfortable working from home/remotely and on-campus as we are utilizing a hybrid approach at this point in time. There could be changes to this approach pending direction from government officials and public health.

Must be able to work overtime during our peak periods.

Humber has a Vaccination Policy, please visit our Return to Campus website and www.humber.ca/updates for more information.

What’s in it for you?

An opportunity to have an impact with a post-secondary institution, poised to do great things

A diverse, hard-working, committed team of people who care about each other

Tools and technology that will allow you to succeed at your job

Work /Life balance with extended health and dental benefits, and above-average days off due to College closure schedules

Amazing perks

Highly supportive work culture

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion http://hrs.humber.ca/human-rights-equity-diversity.html or the Office of Student Conduct at [email protected]

Hours Per Week 35

Position Type FT Support

Payband E

Minimum Salary 26.21

Maximum Salary 30.39

Work Locations North Campus 205 Humber College Blvd. Etobicoke M9W 5L7

Job Family Student Affairs and Services

Duration of Need Full-Time

Deadline to Apply May 18, 2022

Job Posting 5/12/22

Department Office of the Registrar

About Company

Company: Humber –
Company Location:  Etobicoke, ON
Job Category:

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