Conference and Events Floor Manager Job at Hilton Hotels & Resorts – in Hilton Hotels & Resorts –
A Conference and Events Floor Manager is responsible for managing all Conference and Events floor operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.
What will I be doing?
As a Conference and Events Floor Manager, you will be responsible for managing all Conference and Events floor operations to deliver an excellent Guest and Member experience. A Conference and Events Floor Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Conference and Events floor operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Awareness of trends and propose ideas to build the range and quality of Conference and Banquet
Optimise sales and contain costs, identifying any areas for action
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure that training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Assist other departments wherever necessary
What are we looking for?
A Conference and Events Floor Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
Degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Company: Hilton Hotels & Resorts –
Company Location: Hilton Hotels & Resorts –