Community Manager Job at Celonis SE – in München

Job Description

We’re Celonis, the global leading Process Mining software company and one of the world’s fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity – and for that, we need you to join us as a Community Manager

The Team:
Our Marketing Department works as a single unit across our communications, media, branding, design, and advertising teams to define and drive go-to-market positioning and product placement. The teams link a multitude of departments so that Celonis can reach and engage with companies, customers, and Celonauts alike.

The team is part of Global Demand Generation, working across different locations as Munich and the USA, and you will be based in Munich. You will report to the VP of Global Marketing Programs.

The Role:
In this role, you will be a key growth driver for our worldwide community of Celopeers. You are responsible for empowering the community & ensuring it truly thrives. You will be both an internal & external evangelist for Celonis & its Celopeers community, directly responsible for facilitating & measuring community engagement through relevant & authentic content.

You will engage members, listen to their needs & help them get the best out of the Celopeer community, encouraging them to contribute and interact. You create, own & implement the community engagement calendar, ensuring flawless execution & ongoing creativity & innovation in developing the approach. Working with cross-functional teams, you will define & execute the different initiatives & programs designed to drive community engagement.

The work you’ll do:
Help to build a scalable business expertise capability as well as a support network to ensure that all community issues can be resolved or addressed quickly.

Develop blog posts, knowledge articles, & other content & seed this content & discussions in our communities to keep them active & valuable to our end users.

Ensure messaging & relevance of the content that is service-oriented & reflects the brand & character. Ensure compliant use of data & community content.

Initiate, design, manage & implement an engagement plan including programs & events to foster community adoption & engagement. Organize customer-focused events & initiatives such as exchange forums & community challenges for both current & new Celonis users.

Ensure good use of the community platforms & tools. Track metrics & milestones to ensure proper execution & success of community programs. Work with data & dashboards that help measure growth (tools to be used: Salesforce, Celonis).

Work with stakeholders & cross-functional teams to implement programs & initiatives successfully. Communicate, maintain & develop internal stakeholder relationships with different departments such as Demand Generation, Product, Academy, Academic Alliance, Sales, other Marketing teams.

Drive a positive user experience by providing an “insider voice” to act as a liaison to the business & business resources. Advocate the business on behalf of the users & advocate the users on behalf of the business.

Collect inbound product feedback, as well as contributing to & helping organize more long-term product feedback & feature requests to influence the product roadmap. At the same time, collect insights on how to develop community features to meet the needs of the users & drive adoption & engagement.

The qualifications you need:
English: Native Speaker level

BA/BS degree is required; MBA is a plus

+2 to 5 years of experience managing social media platforms or online communities. Managing community networks including design, functionality & strategy as well as handling developer communities, events & programs.

Experience with Salesforce.com products.

Passion to develop communities as a must & technical background is a plus.

HTML & CSS knowledge preferred

Curiosity to learn, question & build meaningful relationships & impactful programs.

Willingness to work shift patterns to facilitate international time zones.

What Celonis can offer you:
The unique opportunity to work within a new category of technology, Execution Management

Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)

Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)

Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)

A global and growing team of Celonauts from diverse backgrounds to learn from and work with

An open-minded culture with innovative, autonomous teams

Employee resource communities to help you feel connected, valued and seen ([email protected], [email protected], [email protected], [email protected], and more)

A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

About Company

Company: Celonis SE –
Company Location:  München

About Celonis SE -